Support that's best in class
Trusted by thousands of districts, rated 99.8% on customer satisfaction.
Support throughout your entire journey
Every Securly partnership starts with an onboarding plan built for your district, and comes with full access to Securly Learn, a single destination for training and resources for your whole team. Behind it are experts with years of support experience — there's practically nothing they haven't seen before, and nothing you'll have to explain twice.
"Knowing the level of support and service Securly provides was a key factor, as was the comprehensive services Securly offers. But most of all, I like working with Securly. I work with the same support people over and over and we have a great rapport."
"We have a constant line of communication with the Securly team, and they are invested in helping us use their products effectively. I can reach out to anyone and will get a response very quickly."
Get support when you need it
Have questions? Our Support team is available 8 am-8 pm ET, Monday through Friday, by phone, email, or web portal. Our free Learning Assistant answers how-to questions in seconds, whenever they come up.
Knowledge base resources
All customers get free access to Securly Learn, where your whole team can get up to speed on every Securly product. Inside you'll find 200+ training videos, 770+ searchable articles, step-by-step guides, and 12+ free live sessions each month, organized by product and by role. You can also view release notes and roadmaps, take on-demand lessons, and file a support ticket without ever leaving the site.
"Customer service is top-notch! The attentiveness of both sales and engineering to our needs has been above and beyond."
Support that's actually supportive
When you partner with Securly, you get real customer support that starts on day one and extends to every day afterward. Responsive and personal support is what you deserve and it’s just one of the ways Securly is leading the industry.